Usage and Credits

What you'll learn: How voice credits work, tracking your usage, and managing your allowance.

Understanding Credits

AI voice calls use credits:

Each minute of AI call time uses credits
Your plan includes a monthly credit allowance
Usage beyond your allowance may incur additional charges

Credit Rates

Typical pricing:

Voice calls: Per minute rate
Check your plan for specific rates
Rates apply to AI-handled call time

Tracking Usage

In the billing section:

Total credits used this period
Credits remaining
Usage compared to allowance
Days until reset

Usage Patterns

Understanding your usage:

Average daily usage
Peak usage days
Trend over time
Projection for the month

Staying Within Limits

To avoid overage charges:

Monitor usage regularly
Understand your typical patterns
Consider upgrading if consistently high
Optimize call handling

What Counts as Usage

Credits are used when:

The AI answers a call
Conversation occurs
Time is tracked from answer to hang-up

Credits are NOT used for:

Calls you make outbound (typically)
Time on hold
System processing

If You Run Low

When credits are running low:

You may receive alerts
Monitor usage closely
Consider adding credits
Plan for higher-volume periods

Purchasing Additional Credits

If you need more:

Check if additional credit purchase is available
Credits may be one-time or recurring
Added to your allowance

Usage Resets

Credits typically reset:

Monthly on your billing date
Unused credits may not carry over
New allowance begins each cycle

Optimizing Usage

To use credits efficiently:

The AI is designed to be concise
Calls that end appropriately don't waste time
Effective knowledge base reduces lengthy explanations

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