Provider Schedules

What you'll learn: How to set up working hours for each provider in your practice.

Why Configure Schedules?

Provider schedules determine:

When each person is available
What times can be booked
Availability shown on the calendar
AI booking constraints

Accessing Schedule Settings

Go to Settings
Find Schedules or Provider Availability
Select a provider to configure

Setting Working Hours

For each provider, set:

Which days they work
Start time each day
End time each day
Any breaks or unavailable periods

Day-by-Day Configuration

Open Days

For each working day:

Set opening time
Set closing time
Hours are when they're available

Closed Days

Mark days they don't work:

Weekends if applicable
Regular days off
The AI won't book during these

Breaks and Lunch

If the provider has regular breaks:

Set lunch hour
Mark other break times
These times become unavailable

Recurring vs. One-Time

Regular Schedule

The normal weekly pattern:

Monday 9-5, Tuesday 8-4, etc.
Applies every week
Forms the baseline

Exceptions

One-time changes:

Vacation days
Special events
Schedule adjustments

Use time blocks for exceptions.

Multiple Providers

Each provider has their own schedule:

Configure individually
Can overlap or differ
Calendar shows all together

Impact on Booking

When someone books:

Only available times are offered
Provider schedules are respected
No double-booking during off hours

The AI and Schedules

The Voice AI uses schedules to:

Offer appropriate times
Know who's available when
Avoid impossible bookings

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