Choosing Your Plan

What you'll learn: How to select the right subscription plan for your practice, understanding pricing and features, and starting your free trial.

Medical vs Non-Medical

The first choice you'll make is whether your practice handles protected health information:

Medical — Choose this if you're a healthcare practice that needs HIPAA compliance. Includes a signed Business Associate Agreement (BAA).

Non-Medical — Choose this for service businesses like spas, salons, or other appointment-based businesses that don't require HIPAA compliance.

Click the toggle at the top of the plan selection screen to switch between options.

Available Plans

For Medical Practices

CRM AVEENA+ Medical — $599/month

• Full HIPAA compliance with signed BAA
• AI Voice Receptionist (AVEENA)
• Answers every call on the first ring
• Books appointments directly into your schedule
• Persistent memory — remembers returning patients
• Weekly fine-tuning based on your calls
• End-to-end encryption for protected health information
• Complete audit trails
• Medical terminology training
• Insurance verification protocols
• Urgent symptom escalation
• Bilingual English/Spanish support
• Includes $99 in AI credits (~330 voice minutes)

For Non-Medical Businesses

CRM AVEENA Essentials — $299/month

• AI Voice Receptionist (AVEENA)
• Answers every call instantly
• Books appointments into your calendar
• Handles FAQs with business-specific answers
• Bilingual English/Spanish
• Complete CRM with automatic logging
• Same-day setup
• Includes $35 in AI credits (~117 voice minutes)

CRM AVEENA+ Professional — $499/month (Most Popular)

• Everything in Essentials
• Persistent memory — remembers returning callers
• Natural, human-like conversations
• Weekly fine-tuning based on your calls
• Customer sentiment tracking
• Conversation summaries
• Urgent escalation routing
• Multi-channel capture (phone, chat, web)
• Includes $99 in AI credits (~330 voice minutes)

CRM AVEENA+ Enterprise — Custom Pricing

• Everything in Professional
• Unlimited voice minutes
• Dedicated account manager
• Custom integrations
• Multiple phone numbers
• Unlimited team members
• SLA guarantee
• Priority support

Understanding AI Credits

AI credits cover the cost of voice conversations:

• Voice calls: $0.30 per minute
• Plans include starter credits each month
• Additional usage is billed at overage rates
• Track your usage in the Billing section

Example: If the AI handles a 5-minute call, that uses $1.50 in credits.

The 14-Day Free Trial

All plans (except Enterprise) include a 14-day free trial:

1. No charge during trial — Try the full system free
2. Full access — All features available immediately
3. Cancel anytime — No obligation to continue
4. Automatic billing — Subscription starts after trial ends

Selecting Your Plan

1. Review the features for each plan
2. Click Start Free Trial on your chosen plan
3. You may be asked to select add-ons (additional features)
4. Enter payment information
5. Your trial begins immediately

Enterprise plans: Click Contact Sales to discuss custom requirements.

After Selecting a Plan

Once you've selected your plan and completed payment setup:

1. Your account is activated
2. You receive your dedicated business phone number
3. Your AI receptionist begins answering calls
4. You're taken to your dashboard

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Next: Inviting Your Team | Previous: Setting Up Your Practice