AI Training and Improvement
What you'll learn: How the Voice AI learns about your practice and how it improves over time.
Initial Setup
When you start, the AI learns about:
- Your business name and description
- Your services
- Your hours of operation
- Your location and contact information
This information comes from your onboarding and settings.
Knowledge Base Connection
The AI draws from your knowledge base:
- FAQs you've configured
- Common questions and answers
- Special instructions
- Practice-specific information
See the Knowledge Base section to learn how to add and manage this information.
Continuous Learning
The AI improves through:
- Analysis of call patterns
- Review of successful interactions
- Identification of common questions
- Regular updates to its understanding
Weekly Fine-Tuning
Depending on your plan:
- The AI is reviewed and adjusted weekly
- Common issues are addressed
- Responses are improved
- Your specific needs are incorporated
How to Provide Feedback
Help improve the AI by:
- Reviewing call recordings and transcripts
- Noting where responses could be better
- Updating your knowledge base
- Contacting support with specific feedback
Things You Can Customize
Business Information
- Update your description to be more accurate
- Add services the AI should know about
- Correct any misunderstandings
FAQs and Answers
- Add frequently asked questions
- Provide ideal answers
- Include variations of common questions
Special Instructions
- Holiday hours
- Temporary changes
- Special promotions
- Important announcements
When the AI Struggles
If the AI has trouble with certain calls:
- Review the transcripts to understand the issue
- Check if information is missing from your knowledge base
- Add relevant FAQs or instructions
- Report persistent issues to support
Best Practices
Keep information current — Update when things change.
Review regularly — Listen to sample calls periodically.
Add common questions — If callers ask it, add it to FAQs.
Be specific — Detailed information helps the AI respond better.
What You Can't Change
Some AI behaviors are standard:
- Greeting structure
- Safety protocols
- Emergency handling
- Core conversation flow
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