Documentation/Communications

Communications

Calls, texts, and email

8 articles•16 min total read time
01
Communications Overview
1. Click **Communications** (or **Comms**) in the navigation
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Call Analytics
The total number of calls received during the selected period. This is your overall call volume.
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Viewing Call Details
Call details may be available through:
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Recordings and Transcripts
Your AI phone assistant records calls for quality and training purposes.
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Email Communications
The system tracks emails sent from your practice:
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Text Messages
When SMS is enabled for your practice:
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Trends and Reports
A visual display of your communication activity over time.
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Geographic Insights
A visual display showing where your phone calls originate.
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